At Happy Clinic, we are committed to providing high-quality, compassionate, and professional mental health care. We value feedback from our patients and believe that concerns or complaints should be addressed promptly, fairly, and transparently.

If you are dissatisfied with any aspect of the care or service you have received, we encourage you to let us know so that we can investigate the matter and work towards a resolution.

Finding a Quick Resolution

Before making a formal complaint, you may find that your concerns have already been addressed in the information provided on our website, such as our policies on appointments, cancellations, fees, and clinical services.

We encourage you to review the relevant information first, as many questions or concerns can often be resolved quickly without the need to submit a formal complaint.

If you are still unable to resolve the issue or would like to raise a concern, please contact us and we will be happy to assist you.

How to Make a Complaint

If you wish to raise a concern or make a complaint, please contact us using the details below:

Email: complaints@happyclinic.co.uk

Subject: Complaint or Concern

Please include the following information where possible:

• Your full name
• Date of consultation or service
• A clear description of your concern or complaint
• Any relevant supporting information

This helps us investigate the issue efficiently.