Happy Clinic Cookie Policy
Last updated: 7 June 2026 · Version 2.0
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, improve security, remember your preferences, and enable certain features to work properly.
Similar technologies, such as local storage, may also be used. In this policy, we refer to all such technologies as "cookies".
2. How Happy Clinic uses cookies
Happy Clinic uses cookies and similar technologies to ensure that our website and patient portal function securely and effectively.
We use cookies to:
- Enable essential website and patient portal functionality;
- Maintain secure user sessions;
- Protect against fraud and unauthorised access;
- Support appointment booking and form submission processes;
- Improve the reliability and security of our services.
Our website and patient portal are provided through specialist healthcare technology platforms which may also use strictly necessary cookies to deliver their services securely.
3. Types of cookies we use
Strictly Necessary Cookies
These cookies are essential for the operation of our website and patient portal. They enable core functions such as:
- Logging into secure areas;
- Maintaining your session during a consultation or booking process;
- Protecting against security threats;
- Supporting appointment booking and patient portal functionality;
- Ensuring the website operates reliably.
Because these cookies are necessary for the provision of a service you have requested, your consent is not required under the Privacy and Electronic Communications Regulations (PECR).
If you disable these cookies, parts of our website or patient portal may not function correctly.
4. Analytics and marketing cookies
We do not currently use cookies for:
- Advertising or marketing;
- Behavioural profiling;
- Cross-site tracking;
- Social media tracking.
If we introduce any non-essential cookies in the future, we will update this policy and, where required by law, obtain your consent before those cookies are used.
5. Managing cookies
Most web browsers allow you to manage, block, or delete cookies through their settings.
Please note that blocking strictly necessary cookies may affect your ability to:
- Access secure areas of the website;
- Use the patient portal;
- Book appointments;
- Access certain features of our services.
For information about managing cookies, please refer to your browser provider's support documentation.
You can also find further information about cookies on the Information Commissioner's Office (ICO) website at www.ico.org.uk.
6. Third-party services
Happy Clinic uses trusted third-party service providers to support the delivery of our services, including clinical systems, video consultations, payment processing, and secure communications.
These providers may use strictly necessary cookies or similar technologies as part of the services they provide to us. Further information about how we use third-party providers is available in our Privacy Policy.
7. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or the way we operate our services.
The latest version will always be published on our website.
8. Contact us
If you have any questions about this Cookie Policy or our use of cookies, please contact:
Privacy Lead
For information about how we collect, use, and protect your personal information, please see our Privacy Policy.
Foress Media Ltd, operator of the Happy Clinic tele-psychiatry service. Registered in England and Wales, company number 09567845. © 2026 Foress Media Ltd.