Happy Clinic (www.happyclinic.co.uk) is the trading name of Foress Media Ltd and hence managed by this company. www.happyclinic.co.uk is a telepsychiatry website/webapp to serve patients residing in the UK. This website has been designed by a consultant psychiatrist working in the NHS. We only offer telepsychiatry appointments.

Foress Media Ltd is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers in the UK.

Foress Media Ltd is registered in England and Wales under company number 09567845.The registered office address of the company is 20-22 Wenlock Road, London, England, N1 7GU. You must not send any correspondence to our company address.

The address for admin purposes and correspondence is Foress Media Ltd/Happy Clinic, Business and Technology Centre (btc), Bessemer Drive, Stevenage SG1 2DX. Since we are a virtual organisation we do not have or need a conventional trading address. But you can contact us via email or telephone.

We are not an emergency service. If you have medical or psychiatric emergencies you must call 999 or attend your local A&E.

Telepsychiatry is the practice of psychiatry through a secure internet connection in which the patient in their home is linked to a psychiatrist in his/her office with the help of video chatting applications. Patients are seen at their convenience during evenings and weekends via the use of a televideo equipment (smart phone, tablet or desktop/laptop with webcam, speakers and microphone). This enables a face-to-face video consultation that occurs in real time. 

The services provided through Happy Clinic are only available to people over 18 following completion of a secure online registration process

We only serve fee paying private patients with mental health difficulties in the UK at present. 

We cannot guarantee availability of appointments with our psychiatrists on your preferred date and time.

We will not tolerate any form of abuse or offensive behaviour towards our doctors or admin staff

At present our services are only designed for people who can comprehend and speak English.

We may not be able to provide our services if we do not obtain information from you considered necessary to provide a safe service.

We will always get the details of your GP surgery from you, but that doesn’t mean we will share information with your surgery without your consent. However, if you do not allow us to share information with your GP, this may prevent our doctor from prescribing certain medication.

If you use our services in a way that breaches the terms and conditions, we may suspend your access to services temporarily or permanently. 

We can only provide our services if we collect certain information from you. The information we collect will be stored as securely as possible and this will not be shared with anyone without your consent. However, in situations where it is required by law or there is a significant risk to yourself/others, we will have to disclose information to others without your authorisation.

Aims And Objectives

• Our aim is to provide cost-effective, patient centred, high quality, safe and innovative telepsychiatry service to fee-paying private patients in the UK with a view to promoting recovery, social inclusion and mental wellbeing for the benefit of patients and the wider population.
• To make secondary mental health services easily accessible to patients.
• We aim to provide a confidential and discreet service

Our Terms

1. These Terms explain how you may use this website/webapp (the Site).
2. References in these Terms to the Site includes the following websites and all associated subdomains and web pages:

• www.happyclinic.co.uk

1. You should read these Terms carefully before using the Site.
2. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
3. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
4. If you have any questions about the Site, please see our Frequently Asked Questions(FAQ) page. If you have additional queries please contact us by:

• e-mail: admin@happyclinic.co.uk, or
• telephone: +44(0)3301330855

1. Calls will be answered at the following times:

• Monday to Saturday: 11 am to 7 pm
• If we don’t answer your call, please leave a message. We prefer emails to telephone calls

1. We may record telephone calls for quality and training purposes.
2. Definitions

Content

• means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

Terms

• means these terms and conditions of use as updated from time to time;

Intellectual property rights

• means rights such as copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world);

Unwanted Submission

• has the meaning given to it in the section entitled "submitting information to the site";

Acceptable use policy

• means the policy (www.happyclinic.co.uk/how-it-works), which governs your permitted use of the Site;

Cookie policy

• means the policy (www.happyclinic.co.uk/cookie-policy), which governs how we use cookies in the Site;

Online terms and conditions of sale

• means the terms and conditions (www.happyclinic.co.uk/terms-conditions), which will apply to you ordering services and/or digital content using the Site;

Privacy policy

• means the policy (www.happyclinic.co.uk/privacy), which governs how we process any personal data collected from you;

Site

• has the meaning given to it in clause 1.1;

We, us or our

• means Foress Media Ltd (company registration number 09567845) the registered office of which is at:
• 
  
• 20-22 Wenlock Road, London, England, N1 7GU.
• 
  
• References to us in these Terms also includes any group companies which we may have from time to time.

You or your

• means the person accessing or using the Site or its Content.

1. We are regulated by

• Care Quality Commission (CQC)
• (hereafter our "Regulators")

1. Your use of the Site means that you must also comply (where applicable) with:

• our Privacy policy
• our Cookie policy

1. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.
2. We reserve the right, at our sole discretion, to make changes to the website / web app. Your continued use of the Site following the update will mean that you accept and agree to the changes.

Using The Site And Limitations

1. The Site is for your personal, non-commercial and non-exclusive use only. As long as you comply with these Terms of Use Foress Media Ltd grants you a personal, non-exclusive, non-transferable, and non-commercial limited privilege to enter and use the Site.
2. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.
3. You may not attempt to gain unauthorized access to any part or feature of the Site, or any other systems or networks connected to the Site or to any of our servers, or to any of the services offered on or through the Site, by password "mining", hacking or any other illegitimate means.
4. You may not scan, probe or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.
5. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of ours, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
6. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or our systems or networks, or any systems or networks connected to the Site.
7. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person's use of the Site.
8. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity. You must also not allow another person or entity to use your account or login details such as email address(username) and password.
9. You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.
10. We are subject to UK law since we are based in the UK. This applies to patients using our service whilst in the UK and abroad. The Site is intended for use only by those who can access it from within the UK. However, if you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable. It is your responsibility to find out if it is within the law of the foreign country or region to use our service based in the UK, if you happen to be abroad at the time of using our service.
11. You agree that you are solely responsible for:

• all costs and expenses you may incur in relation to your use of the Site; and
• keeping your password and any other account details confidential.

1. Our services are not targeted towards, nor intended for use by, anyone under the age of 18. If you are under the age of 18, you are not permitted to use our services.
2. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at admin@happyclinic.co.uk.
3. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
4. We will also consider taking action against you for any unlawful activity which may range from issuing a warning to taking legal proceedings against you and reporting you to law enforcement authorities.

Ownership, Use And Intellectual Property Rights

1. This Site and all intellectual property rights in it, including but not limited to any Content, are owned by us, our licensors (contributors) or both (as applicable). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit. Copyright laws strictly apply here.
2. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to lawfully access the Site as intended and authorized by us. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
3. Trademarks: The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
4. You may use the content of this website only for your personal use. If you use it for commercial purposes it would be considered as a breach of our intellectual property rights. We and our contributors or both (as applicable) must always be acknowledged as the authors of the content on our Happy Clinic website / web app.

Submitting Information To The Site

1. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us. We therefore cannot guarantee that it will be kept confidential. For that reason, you should not submit any information that you regard as confidential, sensitive or valuable (Unwanted Submissions) to the Site unless this is required for providing you safe care. While we value your feedback, you agree not to submit any Unwanted Submissions.
2. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

Accuracy Of Information And Availability Of The Site

1. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot guarantee that it will be. Furthermore, we cannot guarantee that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
2. We may suspend or terminate operation of the Site at any time as we see fit.
3. You may have certain legal rights when using the Site. These are also known as 'statutory rights' as they are derived from laws such as the Consumer Rights Act 2015.
4. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute medical advice or any other type of advice and should not be relied on for any purposes.
5. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

Hyperlinks And Third Party Sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

Limitation On Our Liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses. This exclusion shall include, but not be limited to:

• losses that:
• were not foreseeable to you and us when these Terms were formed; or
• that were not caused by any breach on our part
• business losses; and
• losses to non-consumers.

Our total liability to you for any losses pertaining to these terms and conditions will not exceed the price you have paid us for the services.Events Beyond Our Control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

Rights Of Third Parties

No one other than a party to these Terms has any right to enforce any of these Terms.

Disputes And Complaints

1. We will try to resolve any disputes with you quickly and efficiently.
2. If you are unhappy with us , you must first contact us as soon as possible by sending us a message. If you are making a complaint you must always use the ‘Send Complaint’ form in your ‘My Accounts’.
3. If the complaint is regarding a consultant psychiatrist you have been involved with, you can always make a formal complaint to the General Medical Council (GMC) if you feel that you are not satisfied with the way we have dealt with your complaint.
4. 
   
5. If you and we cannot resolve a dispute using our complaint handling procedure, we will:

• let you know that we cannot settle the dispute with you; and
• give you certain legally required information about our alternative dispute resolution provider which is run by Ombudsman Services at:
• 3300 Aegon House,
• Daresbury, WA4 4HS
• United Kingdom

1. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the 'Your Europe' portal: https://webgate.ec.europa.eu/odr/.consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.
2. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
3. Relevant United Kingdom law will apply to these Terms.

Privacy And Cookies

You also agree that you have read, understood and agree to our privacy and cookie policies, which are also part of our terms and conditions.

How Happy Clinic Works

Before you can use our telepsychiatry service to consult the psychiatrist, you need to register on our website. You will then validate the registration by clicking on the link we send to your email address. Once your account is validated, you can login and book appointments online using our easy to use appointments scheduler. When your appointment time is due the doctor will send you an invitation link both to your email address and mobile phone (as an SMS). Once you click on the link the video consultation is initiated. Clicking on the link would mean that you consent to video consultation. You must also keep your mobile phone beside you during the consultation as the psychiatrist may need to call you if for some reason they cannot reach you using our in built video calling application.

During the initial assessment consultation, the consultant psychiatrist will assess your problems and try to arrive at a diagnosis. Sometimes more than one assessment will be required to arrive at a diagnosis if your condition is complex. Your consultant psychiatrist will then suggest the most appropriate treatment for you. Prescribing medication is the prerogative of the consultant psychiatrist. If a prescription is issued, it will be dispatched to your chosen pharmacy through Royal Mail.

Services We Provide

Our clinicians: All our clinicians are GMC registered consultant psychiatrists in the UK with NHS work experience.

Our remote online psychiatric services are provided mainly through video consultation, for patients aged 18 years and above. We may also communicate with patients through email, text messages (SMS) and phone.

Our consultations are only provided in English at the present time. People who will benefit from our services belong to either one or both of the following categories:

• People wanting medical advice or a diagnosis for their mental health problems.
• People needing treatment with medicines for common mental health problems

We offer 4 types of appointments

1. Initial assessment 
2. Follow up assessment type-1 
3. Follow up assessment type-2 
4. Telephone advice 

Some doctors will only undertake one type of follow up assessment and not both. Likewise some doctors may not provide Telephone Advice service.

We also provide:

• Membership for an annual fee which is paid monthly
• Repeat Prescription service (only for members)
• Fit notes
• Investigations forms

Services We Do Not Provide

1. We do not provide NHS services at present
2. We will not be able to fill in forms from social services or other agencies, or send supporting letters to yourself or other agencies for housing and social needs etc.
3. We do not provide face to face consultations
4. We do not provide emergency services. What you should do in emergencies?

• Mild to moderate side effects from medication- discuss with our clinician using our telephone advice service or by booking a follow up appointment. If you find it difficult to get an appointment with us soon or if your side effects get worse, please see your own GP.
• If there are severe or intolerable side effects, seek medical help immediately by attending A&E
• NHS 111 - You can call 111 when you need medical help but it’s not a 999 emergency.
• You or the person assisting you should call 999 in a critical or life-threatening situation such as if someone has
• breathing difficulty
• severe abdominal(tummy) pain
• severe dizziness
• severe bleeding which can't be stopped
• severe chest pain
• loss of consciousness
• sudden onset of confusion
• fits
• suspected heart attack or stroke

1. We do not provide a service for active suicidal thoughts or plans and instances where you have engaged in accidental or deliberate self harm or harm to others. In such situations you must attend the local A&E, and/or contact the local Mental Health Crisis Team.
2. We will not be able to provide you with a service if you book an appointment with or insist on seeing a Happy Clinic doctor who is also providing services to you through NHS, due to conflict of interests.

Diagnosis And Treatment

We diagnose all common mental health conditions 

Our doctors should be able to arrive at a provisional diagnosis during the initial assessment, but there can be instances where the doctors require further consultations and/or view the results of your investigations (blood tests, radiological investigations and ECG etc) to establish a diagnosis and/or ensure safe treatment with medications. 

Not all mental health conditions are suitable for online consultations and/or treatment and if a particular mental health condition is not appropriate for these purposes your psychiatrist will explain that to you during the initial assessment or follow up appointment. If you have any reservations regarding your suitability for our remote mental health service, please do check before booking an appointment by sending us a message or reading up on our website. 

The treatment we provide to our patients include medication and in some instances only mental health advice. We do not offer established psychological therapies such as CBT or DBT at the present time. We also will not be able to directly help you with your social problems including benefits, housing and employment etc.

The following are the Mental health conditions/situations we do not treat:

• Patients with significant risk to self or others
• Severe Personality Disorders
• Eating Disorders (excluding mild Bulimia Nervosa)
• Mental Retardation
• Any condition where patient lacks both capacity and insight
• Any condition which needs inpatient care 

Medications

Medications will help for a number of conditions, but there are some conditions where medications are only slightly helpful. Your psychiatrist will choose the most appropriate medication for you. If you have a particular medication in mind, you can discuss that with your psychiatrist, but you must not put pressure on the psychiatrist to prescribe that medication for you, if the psychiatrist thinks it will not benefit you or in fact be harmful for you.

We will not prescribe the following medications

• Lithium unless your GP agrees to undertake baseline and regular monitoring.
• Medications for physical health problems

Prescriptions And Repeat Prescription Service

We only provide private prescriptions. All our prescriptions are issued by GMC-registered consultant psychiatrists. There is no additional charge for prescriptions issued during appointments.

You are entitled to free monthly repeat prescriptions if you subscribe to our membership. However initiation of repeat prescription service is entirely at the discretion of your consultant psychiatrist. For the repeat prescription service to remain active, members must have an appointment with the psychiatrist at least once every 2 months. Also the member has to request in writing every month for a repeat prescription at least 5 days before they run out of medication. Controlled drugs (eg: stimulant medicines for ADHD) are not included in the free repeat prescription service which members are entitled to. 

We do not have an automatic monthly repeat prescription service for non members (Pay as you go patients). Non members will have to book monthly appointments to receive repeat prescriptions from us, unless they get it from their own GP’s. It is your responsibility to ensure that you have a source to obtain repeat prescriptions if you are not subscribed to our membership/repeat prescription service. If you wish we can advise your GP to issue prescriptions or repeat prescriptions. 

The maximum duration of a prescription will not usually exceed 31 days. 

We will only send prescriptions and repeat prescriptions to your chosen pharmacy and will take reasonable steps to deliver the prescription promptly via Royal Mail. However, we cannot guarantee you that your chosen pharmacy will be able to dispense the medications we prescribe. The dispensing pharmacies are totally independent of us and we cannot take responsibility for their policies regarding acceptance of prescriptions, cost or availability of medications, opening hours, acts and omissions. In such circumstances we refuse to acknowledge responsibility to the extent permitted by law.

You give us consent to pass your personal details including your mobile number on to your chosen pharmacy to enable them to identify you as well as to consider contacting you regarding your prescription. The pharmacy might contact you on your mobile but this cannot be guaranteed by us. It is entirely at the discretion of your pharmacy to contact you on your mobile via text messages and/or calls. Should you wish to stop the pharmacy contacting you on your mobile, you must contact them directly.

It is your responsibility to make an effort to collect medications from your chosen pharmacy without delay.

In the unlikely event of a pharmacy refusing to dispense medication for the prescription issued by us, you must contact us or your GP as early as possible. 

Our psychiatrists may seldom ask you to show your photo ID during a video consultation to reconfirm your identity before prescribing certain medication. 

Sharing And Or Requesting Information To Or From A Patient’s GP

You will be presented with the option regarding medical record sharing on the website before you start your initial consultation and the choice to share your medical records with your NHS GP is entirely yours. 

From the safety point of view, it will be good for the GP and any other medical professional involved in your care to know about your mental health issues and treatment plan, especially if you have comorbid physical health problems and/or on other medications or if your GP or any other medical professional intends to start you on a new medication. We will not accept liability if a problem arises because of your GP or other medical professionals involved in your care not being aware of your mental/physical health issues or medication prescribed by us, as a consequence of you not disclosing that information to them or not allowing us to disclose relevant information to your GP.

You will be asked to fill in an online questionnaire regarding psychiatric and medical histories including current medication and drug allergies prior to the initial assessment and you are advised to obtain a copy of your patient summary (Summary Care Record) from your GP surgery to help you with filling in the online questionnaire. 

If you do not upload the requested medical record(s) at the time of registration, you should email us a copy of your patient summary (which you can obtain from your GP) at a later date which should be prior to your initial assessment. Lack of such documents may restrict the treating psychiatrist’s ability to prescribe certain medication.

Accessing Your Happy Clinic Medical Record

We will not send copies of your GP letters to your home address. You could access your health records online once you are logged in to Happy Clinic, under GP letters.

Fit Notes And Medical Investigations Form

These are provided free of cost when these are issued during an assessment. We will only email these to you. However, if you need us to send these forms through the post, there will be an admin charge of £25 per fit note or investigation form.

Access To Our Services And Limitations:

You can access our services remotely using the infrastructure such as internet enabled devices, data networks and internet. Your internet enabled device should have a camera, screen, microphone and speaker and it is your responsibility to ensure that you have an internet connection available with adequate speed. Even though we make our website/webapp available for access using the aforementioned infrastructure, we do not take responsibility for the infrastructure ourselves. Therefore, if the infrastructure is affected by technical issues or security threats or problems, we may have to suspend our services for an indefinite period until we are satisfied that the services can be operated again in a secure and optimal manner. Even though we will try to reduce the incidence of these suspensions, we will not take responsibility for refunding fees or compensating you, if they occur. The only exception is the suspension exceeding 4 weeks in length, in which case you may cancel your booked appointment for a consultation with us to receive a full refund. However, you will not be entitled for a refund of annual membership fees which is collected as a monthly subscription in the first 12 months after commencement of membership, even in the event of a suspension of services exceeding 4 weeks. 

We consider emails, messages or documents you sent us as electronic communication. We will also send you emails, text messages and documents as a response or if these are requested or required. You consent to receive such communications from us electronically. You also consent to receive video and telephone calls from us.

We may also communicate with your GP surgery/hospital and your chosen pharmacy etc via email, telephone and post as part of providing safe and essential care to yourself. You consent to us communicating with such external organizations as part of providing safe and effective care. 

Even though we have website security measures such as antivirus and anti-malware softwares in place we cannot fully guarantee that our website will be free from viruses or malicious software. Therefore, please ensure that the devices you use to access our website/webapp have operational anti-virus and anti-malware softwares in them. 

You must not in any circumstance attempt to access our website/webapp or services in an unauthorized manner. 

Services, Pricing And Payment

We offer 4 types of online appointments:

1. Initial assessment (video). 
2. Follow up appointment type -1 usually for less complex or resolved conditions (video/telephone). 
3. Follow up appointment type-2 (video/telephone) for complex conditions such as Severe Mental Illness, ADHD, dual diagnosis and comorbid physical health problems etc. 
4. Telephone Advice: 

Fees may vary according to the specialty, skill and experience of the doctor. Please see our 'Pricing' page for more details. The fees displayed or quoted include a booking fee of 3%. The booking fee is not refundable under any circumstances. 

We reserve the right to make changes to our fees. We may have introductory offers from time to time which we may withdraw at our discretion. 

All appointments can be made online, via our website or web app.

The payment for any consultation should be made prior to the appointment. Your appointment will be cancelled or postponed if we do not receive payment before the time of the appointment, with funds cleared into our bank. 

If your appointment lasts longer than the allotted time, you will be liable for a charge of £3.00 per minute for the additional time taken. However, whether to collect this fee is at the discretion of the consultant. If the consulting doctor decides to take this fee, you will receive an invoice via email or post and be asked to make the payment via our admin service.

Prescription fees: We issue prescriptions (Duration up to 31 days) free of cost during appointments for both members and Pay as you go patients.

Repeat Prescriptions fees: We issue repeat prescriptions (Duration up to 31 days) free of cost only for members. Pay as you go customers will have to book an appointment with a doctor for repeat prescriptions

We will not charge you extra for issuing a prescription for controlled drugs (eg for ADHD) during the assessment. However If members require repeat prescriptions for controlled drugs from Happy Clinic, other than those issued during appointments, you will be charged £100 for each repeat prescription issued. Issuing a repeat prescription is entirely at the discretion of the prescribing Consultant Psychiatrist. 

Prescriptions with duration more than 31 days: We will charge you an admin fee of £25. However, to issue such prescriptions is entirely at the discretion of the consultant psychiatrist. The maximum duration of any prescription will not exceed 56 days

Fit Notes and Medical Investigations form: We will email these to you free of cost. However, if you need these to be sent to you through the post there will be an admin fee of £25 per form.

Your psychiatrist will specifically mention during the initial assessment which follow up assessment you need to choose. Your psychiatrist will also mention if you need to be stepped up or down between the two types of follow up appointments. If the psychiatrist doesn’t specify a particular follow up appointment, you can choose the follow up appointment of your choice. 

We take debit and credit card payments (only Visa and Mastercard). We will also accept cheques only for invoices.

Membership subscription

The annual membership fee is £144 which you pay us over 12 months. The membership subscription will cost you £12 per month (£144 a year) and you have to remain subscribed for a period of minimum 12 months after commencement of membership. After 12 months the membership will run on a month to month basis. You can cancel the membership on our website. 

If you subscribe to membership you give us consent to collect the monthly subscription from your credit or debit card automatically for a minimum period of 12 months and thereafter until the membership cancellation date. 

To avail the membership benefits you should be a member at the time of booking as well as during the actual appointment. If you cancel membership after booking an appointment which falls beyond the end date of the membership, the appointment will be either cancelled or you will be asked to pay the additional amount to match the ‘pay as you go’ rate for the appointment.

Cancellation Of Membership During The 14 Day ‘cooling-off’ Period

For all online purchases of services, you have a statutory right to cancel your order within fourteen days after the day the service is bought, without giving any reason. This is the cooling-off period. You agree that we can provide the service(s) including Membership benefits (if you subscribe) during the cooling of period. 

If you cancel your membership during the cooling-off period we will give you a full refund of the monthly payment you have made towards membership fees, provided you have not booked any appointments at the time of cancellation.

If you cancel your membership during the cooling-off period and you have booked appointments at the time of cancellation, then we will give you a full refund of the monthly payment you have made towards membership fees but the appointments you have booked will be cancelled along with it and you will have to rebook paying ‘pay as you go’ rates. If you have already received an appointment or other services at the time of cancellation of membership during the cooling-off period, you will still get a refund for the monthly membership fee, but you will then have to pay us the pay as you go rates for the service(s) already used.

Cancellation Of Membership After The Cooling Off Period

You can cancel your membership at any time (after the cooling-off period) but you will not be entitled to a refund of the Membership monthly payments already made and you will continue to make monthly payments for 12 months after the start date of membership. If your credit or debit card expires, you stop payment voluntarily or cancel your card, you are still liable to pay us the remainder of the annual membership fees by making a one off payment.

You can cancel your membership online on our web app. Please visit our FAQs for more details regarding how to cancel your membership

Recording Consultations

We will not record any of the video or telephone consultations.

Testimonials

You give us consent to display some, all or none of your testimonials on our website/webapp to the public. Only your initials (example- AB) and the content of the testimonial will be displayed to the public. Therefore, you must refrain from putting any personal information in your testimonial if you do not want your personal information to be displayed to the public. If you put any personal information we would assume that we have your consent to display it to the public.

Happy Clinic Session Times

We provide session times as a guide only and we cannot guarantee that a connection will be made with a clinician at the scheduled time or even within the scheduled period. Happy Clinic will not refund fees if the appointment/assessment does not start at the scheduled time or other time estimates are not accurate. We will also not refund any fees if the consultation ends before the scheduled end time.

Rights

This contract is entirely between you and us and a third party will not have any rights to enforce any of its terms

Without our written consent you must not transfer any rights to someone else. We may transfer to another organisation our rights and obligations mentioned in these terms and conditions. We will notify you in writing if this happens and also ensure that your rights are not affected.

Checking Your Identity

We check your identity prior to initial assessment based on the information provided to us. We will be unable to provide any services to you if your identity verification fails. We do it ourselves and do not rely on 3rd party providers for this purpose. We also confirm your identity during each consultation and if your identity check fails, your psychiatrist will not proceed with the rest of the consultation.

Disclaimers

We only connect you to our clinicians and you should only rely on the medical advice provided by your clinician. We cannot take any legal responsibility for the accuracy of the content on our website/web app. You must not interpret the information on our website/web app as sound medical advice. We will not take any legal responsibility for any consequences you may have as a result of you following or not following any information or advice on our website/web app. 

All our clinicians(psychiatrists) are independent contractors and not employees of Happy Clinic. The information, advice or treatment offered or provided by clinicians are entirely theirs and not necessarily endorsed by Happy Clinic. Therefore, for all such information, advice or treatment you receive from your clinician through the Happy Clinic platform, you and your clinician will have to take full responsibility.

Happy Clinic will not guarantee that video consultation is the best way to assess your problems. You must always seek advice from your GP if you have reservations about video or tele-consultation.

Cancellation Of Appointments And Refunds

Cancellation by you

You can cancel an appointment you have booked to see the psychiatrist within 14 days of the date the booking was made and receive a full refund. This is in accordance with the Consumer Contracts Regulations 2013. 

If you wish to cancel a booking within the 14-day period, you must notify us in writing by sending a message from your ‘My Accounts’ which can be accessed after you log in.

Your right to cancellation ends if you start use of our tele-psychiatry services within the 14-day period. 

In the event of you cancelling your appointment after 14 days any refund of the cost of the services will be entirely at our discretion.

If you cancel your appointment within 72 hours of the time and date of the consultation any refund of the cost of the services will be entirely at our discretion.

Cancellation by us

In the unlikely event of us having to cancel an appointment due to our clinician failing to attend your appointment as determined only by us, we will refund your appointment fee, if you request it in writing by sending us a message from your ‘My Accounts’ after log in.

Missed Appointments And Late Arrival

Should you fail to attend a consultation, you are unlikely to get a refund. If it is a no show, your psychiatrist may ring you during your allotted consultation time to find out more about your difficulties and reasons for not attending but this cannot be guaranteed. However, to give you any specific advice or make changes to your medications over the telephone is entirely at the discretion of your psychiatrist. If you arrive late, we cannot guarantee that your psychiatrist will be able to complete the assessment and arrive at a diagnosis and treatment plan and therefore your psychiatrist may request you to book another appointment online for completion. You are unlikely to get a full or partial refund if you arrive late.

Termination Of Agreement By You

If you terminate the agreement, it will be your responsibility to find another service provider to ensure continuity of care. We will not be liable for any problems related to your mental health or treatment, that may arise directly or indirectly as a result of you terminating our services. You must request for a termination of agreement in writing by sending us a message from your ‘My Account’ for the termination to come into effect.

Termination Of Agreement By Us

We may terminate our agreement with you if you do not comply with our terms and conditions and privacy policy. Also if there are reasons beyond our control, because of which we are unable to provide our services in accordance with the terms and conditions. Another reason is if you do not pay us fees or charges on time. Even if we terminate the agreement you are still liable to pay us the outstanding fees. We will not be liable for any problems related to your health or treatment, that may arise directly or indirectly as a result of us terminating our services to you.

Your Other Responsibilities

To improve patient care and safety and also for us to provide the most efficient psychiatric services possible, you must ensure that:

• You provide us with accurate information on your personal details, GP details, Pharmacy details, online questionnaire and forms (if applicable), medical and psychiatric history, current medication, drug allergies, and wherever this is requested or required in writing or orally.
• The information is provided in comprehensible English.
• You notify us if any information you have given us previously was not right, incomplete or has changed.
• You have the basic skill in using our website/web app and starting a video call.
• You follow the instructions given by our consultant.
• You take the medications as prescribed and also follow associated instructions.
• You follow the instructions regarding the use of other recommended healthcare products if applicable.
• You provide us with a patient summary from your GP if this is required by the treating psychiatrist.
• You have relevant investigations if this is requested or required by the psychiatrist.
• You report any side effects of medications to us or your GP.
• You keep all medication out of the reach of children.
• You do not share your medication with other people including children.
• The services we provide is used only for yourself.
• You book appointments well in advance if you are a 'Pay as you go’ patient and you need a repeat prescription from us, so that there is no disruption to your treatment.
• You get monthly repeat prescriptions (if indicated) from your GP or another source if you are not subscribed to our repeat prescription service.
• You book appointments at least once every 2 months if you are subscribed to our repeat prescription service.
• Your chosen pharmacy is functioning before selecting it.
• You contact your pharmacist/chemist to collect your medication as we send prescriptions directly to your chosen pharmacist.
• You contact us if the pharmacist refuses to dispense medication.
• You obtain further medical advice from your GP or another medical professional if you have any concerns about the services we provide.
• You do not register multiple times on our website for our services.
• You are appropriately dressed and not in an intoxicated state during the consultation period.
• You check your emails (both inbox and junk/spam) for our messages.